Refund policy

Last Updated: 1st July 2026

At Kotastree, we strive to provide premium-quality Kota sarees and suits that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns Eligibility

We accept returns only under the following circumstances:

You received a damaged product.
You received a defective product.
You received the wrong item.
The product has a manufacturing defect.

To be eligible for a return:

The return request must be initiated within 48 hours of delivery.
The item must be unused, unwashed, and in its original condition.
Original tags, labels, invoices, and packaging must be intact.
A clear unboxing video and photographs may be required for verification.

Non-Returnable Items

The following items are not eligible for return:

Products purchased during clearance, sale, or promotional events unless received damaged or incorrect.
Products that have been used, washed, altered, or damaged after delivery.
Minor variations in color due to screen settings or photography.
Handwoven and handcrafted products that may naturally exhibit slight irregularities in weave, texture, or color.

How to Request a Return

To initiate a return, please contact us within 48 hours of delivery with:

Order Number
Customer Name
Reason for Return
Photographs of the product
Unboxing Video (if applicable)

Email: kotastree@gmail.com

Phone: 9811439712

Our team will review your request and provide further instructions if the return is approved.

Return Pickup

If the return request is approved:

A return pickup may be arranged through our logistics partners, subject to service availability.
In locations where pickup is unavailable, customers may be requested to self-ship the product.
The product must be securely packed to prevent damage during transit.

Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during purchase.
Depending on your bank or payment provider, the refund may take additional time to reflect in your account.