Shipping policy

Last Updated: 1st July 2026

At Kotastree, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand our shipping process, delivery timelines, and related information.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festivals, sales, or high-demand periods, processing times may be extended.

Shipping Partner

Kotastree uses Shiprocket and its network of trusted courier partners to fulfill and deliver orders across India.

Once your order is dispatched, you will receive shipment tracking details via email, SMS, or WhatsApp (where applicable).

Delivery Timeline

Estimated delivery times are as follows:

Metro Cities: 3–7 business days
Tier 2 & Tier 3 Cities: 4–10 business days
Remote Locations: 5–12 business days

Please note that delivery timelines are estimates and may vary due to factors such as courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping offers may be available on selected products or order values and will be clearly communicated on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number and tracking link.

You can track your shipment using the tracking information provided in your shipping confirmation message.

Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a package.

If delivery fails due to:

Incorrect shipping address
Incorrect contact details
Customer unavailability

additional shipping charges may apply for re-dispatching the order.

Address Changes

Customers are responsible for providing accurate shipping information.

Requests for address changes can only be accommodated before the order has been dispatched. Once shipped, modifications may not be possible.

Delayed Deliveries

While we strive to ensure timely delivery, Kotastree is not responsible for delays caused by:

Courier service disruptions
Weather conditions
Natural disasters
Government restrictions
Public holidays
Other events beyond our reasonable control

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

Take photographs of the package immediately.
Refuse delivery if the damage is severe and visible.
Contact our customer support team within 24 hours of delivery.

Failure to report such issues promptly may affect claim eligibility.

Undeliverable Packages

Orders returned due to incorrect addresses, failed delivery attempts, or customer refusal may be eligible for re-shipment after payment of applicable shipping charges.